A Note From Shay
This month was an exciting month for us, having launched in Beta in December, we started to see feedback trickle in from our beta testers, of which has been very positive, and has helped us in identifying some big holes in features that our community needs - so we really appreciate testers for that!
We are also in full launch preparing mode, so a lot of moving parts, such as getting content created for social medias, advertisements setup and the lot!
We've started to also see traction from our great team at BrandsBuiltRight who handle our video production, they've been stellar in helping to build our content backlog and manage our videos!
Are you looking forward to the launch of Obsidian Servers?
The Numbers
Financial Overview
| Metric | This Month | Last Month | Change |
|---|---|---|---|
| Revenue | $0 | N/A | N/A |
| Expenses | $1,385 | N/A | N/A |
Expense Breakdown
| Category | Amount | % of Total | Notes |
|---|---|---|---|
| Infrastructure (servers, bandwidth) | $454 | 32.7% | Infra monitoring along with servers and bandwidth |
| Software & Tools | $64 | 4.8% | WHMCS Licenses + Marketing tools |
| Marketing | $288 | 20.7% | VO for videos, paid ads |
| Support | $579 | 41.8% | Creation of knowledgebase articles |
| Other | $0 | 0% |
Infrastructure Stats
Shared Hosting Overview
| Metric | Value |
|---|---|
| Total Servers Hosted | 28 |
| Total RAM Allocated | 122 GB |
| Total Storage Used (Inc Offsite Backup) | 622.27 GB |
| Average Node CPU Usage | 0.51% |
| Total Traffic (Month) | 1.53 TB |
Node Health
| Node | Location | Servers | RAM Used | CPU Avg | Status |
|---|---|---|---|---|---|
| GER-01 | GER | 16/30 | 81/128 GB | 0.69% | Healthy |
| NA-01 | NA | 9/30 | 40/128 GB | 0.34% | Healthy |
We cap nodes at 30 servers. Always. You can verify this yourself on our public dashboards.
Total Allocatable RAM: 100GB per server out of 128GB.
Backup Systems
| Metric | Value |
|---|---|
| Total Backup Storage | 576.11 GB |
| Backups Completed | 647 |
| Backup Failures | 0 |
| Oldest Backup Available | 30 days |
McPacks.Dev Stats
| Metric | Value |
|---|---|
| Total Packs Hosted | 80 |
| Downloads | 1,034 |
| Storage Used | 947.79 MB |
Support Performance
| Metric | This Month | Target | Status |
|---|---|---|---|
| Tickets Opened | 28 | - | - |
| Tickets Resolved | 27 | - | - |
| Avg. First Response Time | 6.1 hrs | < 8 hrs | Met |
| Currently Open | 1 | - | - |
What People Asked About
A quick breakdown of the most common support topics this month:
- Beta Feedback (40%) - People providing required feedback for the beta rewards
- Internal/Staff Testing (20%) - Mixed use for bot testing + internal staff training
- Spam/Unsolicited Marketing (10%) - Yeah, these are quite annoying to us
Uptime & Incidents
Monthly Uptime: 99.40% (Calculated each month on a rolling 90 day period)
Incident: Router Issues
Date: 29th Jan 2026 Duration: 1 Hour Impact: GER-1 Connectivity Issues
What happened: Our provider had a core router failure which affected how traffic got routed through their network and as such it affected connections to our GER-1 node.
What we did: N/A
What we're doing to prevent this: We are working with our provider to install additional failover routing capabilities to prevent such an occurrence from happening again in the future.
Incident: SSL Expiry on SQL Admin Server
Date: 14th Jan 2026 Duration: 4 Days Impact: SQL Management Panel
What happened: Our SSL certificate expired on our SQL management panel, as such it reported as offline due to there not being a 200 request returned. There was no actual downtime caused by this as you could still access the SQL management panel.
What we did: We renewed the SSL certificate.
What we're doing to prevent this: We have setup alerting for when our SSL certificates are due to expire (30 days notice) along with installing scripts to automatically update SSL certificate issuance on servers.
Community
| Metric | This Month | Last Month |
|---|---|---|
| Discord Members | 86 | N/A |
Community Highlights
FettyCLE has been showcasing his communities builds in the #minecraft channel, some really good building done!
Social Media & Content
Platform Growth
| Platform | Followers | Change | Impressions |
|---|---|---|---|
| YouTube | 14 | N/A | 26,700 |
| TikTok | 2 | N/A | 4,797 |
| 7 | N/A | 6,878 | |
| Google/Website | N/A | N/A | 1,820 |
Top Performing Content
- These guys really go through it minecraft - YouTube - 19k views
- Bro had ONE job! - Instagram - 5,235 views
- How Much RAM Do You Need for a Minecraft Server? - Website - 1.82k impressions
Paid Advertising
| Campaign | Platform | Spend | Impressions |
|---|---|---|---|
| Awareness | $188 | 140k |
Creator Partnerships
| Partner | Type | Status | Affiliate Revenue Generated |
|---|---|---|---|
| None | N/A | N/A | N/A |
What We Shipped
Completed This Month
- Resource Pack Hosting - One Click Setup for Resource Packs!
- SquadPay - Let your community contribute to your server bills!
- Improved Panel Navigation - Less cluttered navigation for the panel
- Plugin Installer - One click plugin installs
- Mod Installer - One Click Modpack Installs!
Goals & Priorities
What We're Focusing On Next Month
- Launching Obsidian Servers - We want to open our doors to the world!
Lessons Learned
Decisions We Made
Launch Date
Originally we had planned to launch on the 1st of February. However due to limited team availability from 15th Jan - 1st of Feb we decided to push the launch date to the 15th of February.
This gives us more time to prepare for launch.
Beta Program Insights
We ran our closed beta from December 20th, 2025 through January 2026, inviting a small group of testers to stress-test our platform and provide honest feedback. Here's what we learned.
Participation Overview
| Metric | Value |
|---|---|
| Beta Applicants Accepted | 16 |
| Testers Who Submitted Feedback | 12 (75%) |
| Testers Who Didn't Complete | 4 (25%) |
Reward Breakdown
| Reward Choice | Count | Percentage |
|---|---|---|
| $30 USD Cash (PayPal/Bank/UPI) | 7 | 58% |
| $50 USD Account Credit | 5 | 42% |
Nearly half of testers chose to stay with us over taking cash - we'll take that as a good sign!
What Testers Loved
Server Performance - Mentioned by 75% of testers
Our servers consistently impressed testers with stability, minimal lag, and strong single-core CPU performance. Multiple testers noted they could run 40+ plugins without issues.
"The servers ran fantastic! Even with the low amount of RAM, I never ran into an issue with performance no matter how demanding my code got." - Shane L.
"It was genuinely one of the best server hosts I have seen, even paid ones like Modrinth don't run this well." - Siwoo B.
Support Quality - Mentioned by 50% of testers
Fast response times and genuinely helpful staff stood out. Testers appreciated that we answered questions personally - even the simple ones.
"The support provided on Discord was fantastic. Your staff was involved, engaged, and quick to look into issues and answer questions. Even silly questions... your staff stepped in to answer those questions personally, thoughtfully, and professionally." - Shane L.
"The team is great and quick on fixing things - after like 10 or so bugs the servers worked perfectly." - Lleyton P.
Panel Experience - Mentioned by 42% of testers
Testers found the panel intuitive and appreciated that we didn't just copy-paste a generic Pterodactyl setup. Features like core selection, modpacks, and version management were highlights.
"Your game panel was also very intuitive and easy to use. It was not only familiar, utilizing the standard Pterodactyl panel, but was also not a copy and paste of other panels. It had character, represented your brand." - Shane L.
Included Features - Mentioned by 25% of testers
Free DDoS protection, multiple subdomains, and easy port management were called out as valuable extras that competitors often charge for.
"Amazing free features such as over 5 custom subdomains, DDoS protection and easy port management." - Alexander B.
What We Heard Loud and Clear
| Feedback Theme | Times Mentioned | Our Response |
|---|---|---|
| Plugin/Mod Installer Needed | 8 (67%) | Shipped in January! |
| Pricing Feels High | 3 (25%) | Reviewing as we scale |
| Panel Navigation Confusing | 1 (8%) | Improved in January! |
| Asia Region Wanted | 1 (8%) | On the roadmap |
| Higher RAM Limits | 1 (8%) | Available on request |
| Network/Proxy Tools | 1 (8%) | On the roadmap |
| Resource Pack Uploads | 1 (8%) | Shipped in January! |
The plugin installer was far and away the most requested feature - 67% of testers mentioned it. We're happy to say that shipped this month, along with mod installer and resource pack hosting!
The Honest Critiques
We asked testers to tell us what they didn't like. Here's what they said:
"The cost of the service is a lot - there are many other hostings which offer almost the same performance at a lower cost." - Smaran S.
"When I first opened it, it was rather confusing to me. I couldn't figure out how to open the server control panel." - Alexander B.
"I honestly dislike that there isn't a plugin adder on the hosting? Every other hosting does that." - Grace L.
We're taking the pricing feedback seriously as we scale - our goal is to offer competitive pricing while maintaining the quality and support that testers loved.
Bug Reports & Fixes
Our beta testers helped us squash several bugs, most notably:
- Server Cleanup Bug - One tester's server was incorrectly flagged for cleanup due to our billing system not detecting applied credits. Fixed same day and safeguards added.
- Discord Bot Issues - Various quirks with our ticketing bot were identified and resolved thanks to tester reports.
- Sign-up Issues - Early testers experienced problems with the sign-up flow which were quickly resolved.
A huge thank you to everyone who reported issues - your patience while we fixed things made the platform better for everyone.
Tester Locations & Payment Methods
Our beta testers came from all over the world, which helped us test our international payment capabilities:
- United States - PayPal
- Canada - PayPal
- India - UPI
- Ukraine - PayPal (after IBAN issues)
- Hungary - Bank Transfer (IBAN)
- South Korea - PayPal
- Philippines - PayPal
We processed payouts via PayPal, Wise bank transfers, and UPI - learning a lot about international payments along the way!
Key Takeaway
The beta confirmed what we hoped: our core product is solid. Performance and support are genuine strengths. The gaps were in convenience features (plugin installer, navigation, resource packs) rather than fundamentals - and we've already shipped fixes for the biggest ones.
A 75% feedback completion rate and 42% of testers choosing to stay with account credit tells us we're building something people want to use.
We're heading into launch with confidence, thanks to the honest feedback from our testers.
Looking Ahead
We're excited to be pushing towards launching Obsidian Servers and setting a new standard for the industry and customers for what they should expect from a hosting company!
This report was published on 2nd Feb 2026. Questions? Feedback? Reach out to [email protected]
