Legal Information

Terms of Service

Last updated: January 2025

The following terms and conditions of service regulates and define the relationship between Obsidian Servers (operated by Shay Stephan Lee Punter, Registered office: Korunní 2569/108, 101 00, Praha - Vinohrady, Business Reg: 23507101, VAT Number: CZ0003091869) hereby referred to as the "Provider" and or "Company" and Clients, customers and or users such as guests. By using our services, you automatically agree to all conditions mentioned within the following agreement, ensure you read and understand this carefully.

Obsidian Servers will ensure any and written information will be easy to understand. In the event any doubt and or questions arise, contact support immediately. Obsidian Servers values all our clients, and as such your security, safety and accountability is exceptionally important to us. All services provided by and supported by clients must be lawful, as such clients, customers and or one-time users such as guests will have access to multiple forms of information, communication with the company and or posted material known as "Content" and or enough information to provide adequate sales and optimization for all needs of said clients.

Eligibility to Use

Obsidian Servers cannot by law allow the following users and viewers to use the platform in the following events:

  • You are not able to form legally binding contracts
  • You are under the age of 13
  • You are under the age of 18 without parental/legal guardian consent
  • A person barred from receiving and rendering services under the laws of Czech Republic or another applicable jurisdiction
  • You are suspended from using the Website
  • Your details are flagged by our Anti-Fraud system as carrying a high risk

We may, at our absolute discretion, refuse to register any person or entity as a User. You cannot transfer or assign any rights or obligations you have under this agreement without prior written consent.

Changes to these Terms of Service

Obsidian Servers reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Site following the posting of any changes to this Agreement constitutes acceptance of those changes. The Operator may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms & conditions.

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we will be sorry to see you go. We may also stop providing Services to you or add or create new limits to our services. We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly to ensure that you are up to date.

Indemnification and or Refusal of Service

You the consumer agrees that you will hold Obsidian Servers free from all stipulations, liability and or losses such as expenses and claims suffered either but not limited to the negligence of the consumer and or indirect cause of Obsidian Servers. In the event any loss is suffered you the consumer agrees to hold but not limited to the following free from liability such as; Employees, all other consumers, directors, suppliers, claimants and or anyone associated with Obsidian Servers unless stipulated by the governing law and direct cause is proven within a Court of Law.

Obsidian Servers holds at its pure digression the sole right to refuse, cancel and or terminate all services of consumers in the event of a violation of unlawful activities, violation of the terms and conditions of service, privacy policy or and the discretion of Obsidian Servers management. In the event your accounts are terminated your services will not be refunded. Consumers may also not be notified in the event of termination of accounts as policy violations result in immediate termination. Policy Violations do not result in full or partial refunds.

Furthermore, the consumer acknowledges and agrees that the consideration which Obsidian Servers is charging hereunder does not include any consideration for assumption of the risk of customer's consequential, punitive, special or incidental damages which may arise in connection with customer's use of the software and documentation. Accordingly, customer agrees that Obsidian Servers shall not be responsible to the consumer for any loss-of profit, indirect, incidental, special, or consequential punitive damages arising out of the use of the service or documentation.

Refunds and Cancelations

Obsidian Servers understands sometimes a service just isn't for you. Therefore, in the event an order is made, you the consumer is granted with a fourteen-day (14-day) timeframe from the time of the order being placed to request a refund for any reason whatsoever, no questions asked.

After the 14-day period, refunds will be determined on a case-by-case basis subject to existing agreement terms.

Advanced payments made prior to the due date of the service are eligible for refunds if they are requested within 14 days of the payment being made and the service has not renewed.

Once a service has renewed it is no longer eligible for a refund.

Renewals

On all hosting plans we enforce the following renewal, suspension and termination policy:

  • You will be sent an invoice 7 days before the service is due, once invoiced a service cannot be upgraded, downgraded or otherwise adjusted
  • If unpaid the invoice will be marked as overdue at 9AM UTC the day after the service is due, You will be sent a first overdue notice
  • If the service remains unpaid at 6PM UTC the day after the service is due it will be suspended and cannot be accessed
  • 24 hours after the invoice was marked as overdue, you will be sent a second overdue notice
  • 48 hours after the invoice was marked as overdue, you will be sent a third overdue notice
  • 120 hours after the invoice was marked as overdue your server will be terminated and your files will be removed

Automatic Billing

Obsidian Servers offers automatic billing on our "Stripe" and "PayPal" payment gateways. If you have added a payment method to your account when paying an invoice, we will attempt to charge your added payment method on the due date of the invoice, 2 days after the due date and 5 days after the due date. Should all these attempts fail you the customer is responsible for ensuring that the invoice has been manually paid to prevent service termination.

If you wish to disable automatic billing on your account, please open a ticket with our billing team on our website.

Reinstatement

Terminated Minecraft servers may be recoverable after termination, although this will require an active Obsidian Servers server for the backup to be restored onto that is the same size and pricing or larger than the original service. Please open a support ticket to see if this is available to you. Obsidian Servers makes no guarantee that this option will be available for you.

Accounts and Security

We take security seriously here at Obsidian Servers. When registering an account, you automatically agree to these terms of service and the privacy policy to gain access. You as the user agree to the following:

  • Will not share your account credentials
  • Will take responsibility for the actions of the account
  • Will be responsible for the security of the account
  • Will not exploit any flaws in hardware or software for any reason
  • Will not attempt to circumvent any security features for any reason
  • Will report exploits and security flaws to us upon discovering them
  • Will Not perform any attack on any network, host or servers, including but not limited to denial of service attacks
  • Will not engage in activities that interrupt or interfere with Obsidian Servers services
  • Will Not engage in illegal activities

Account Credit

Obsidian Servers account credit cannot be withdrawn to any form of payment method.

Account credit will lose 25% of its total value 1 year after its first credit date.

Users are encouraged to monitor their account credit balance to prevent unexpected credit expirations.

Affiliates and Regulations

Obsidian Servers operates an affiliate program whereby clients can refer other clients for Obsidian Servers in return for credit.

Credits earned through the affiliate program will be withdrawable via Account Credit, PayPal or bank transfer.

All promotional, review and discount sites are not allowed to be used in conjunction with our affiliate system. This includes other media types such as YouTube videos, Facebook videos. If you are unsure please contact our team for clarification.

When posting your affiliate link it must be in full view and not masked or behind any URL shortener.

At any point we reserve the right to refuse an affiliate payout.

Any abuse of the credit affiliated system will lead to the closure of your account and your affiliate earnings being nulled.

MySQL Services

We offer 2 free MySQL databases with all Minecraft servers. This is an addon service and as such we do not hold any liability for any MySQL data loss or corruption. The MySQL databases associated with your server may only be used for purposes related to your server, any use deemed by Obsidian Servers outside of this policy will result in the removal of your MySQL database and the data it contains.

The size and storage of your MySQL database is based on a fair-usage policy. Fair use limits will be stated in our fair use policy. Your server will be suspended if any databases associated with your server exceed this limit.

Additional MySQL databases are not available for purchase at this time.

Minecraft Servers

RAM is provided based on the plan ordered, Your server is allocated the full amount of memory you purchase. In game plugins may not show the service having the full memory this is due to certain plugins using metaspace.

We provide unlimited slots on all Minecraft plans, This means that you can set your server to any slot number you would like, This does not mean your service can handle unlimited players. CPU intensive servers may be suspended without warning to prevent causing issues with other clients, You will be notified of this via a ticket on our billing panel and expected to work with us to resolve the issue.

Our disk space is provided as "unmetered" which is in accordance of fair-use, This is based on the node you are on. If your disk space is breaking our fair-use you will be contacted via a ticket on our billing panel and expected to work with us to resolve the issue. We do not allow the use for automatic backup plugins as these can negatively effect other customers services by using up a large amount of disk space. For large dynmap folders logs, backups and other related files may be purged if it is causing issues on the node.

If you are found to be using a plugin or jarfile that increases your RAM allocation your service will be terminated without refund.

DDoS protection is provided as standard for all plans.

By purchasing a Minecraft server from our website, you agree to Mojang's End User License Agreement. (http://aka.ms/mc-eula)

If your server is found to be in violation of Mojang's EULA, your server may be suspended until you have removed the violating content from your server.

Abuse

Services found to be abusing may be suspended or terminated without prior warning and refund. Services may be suspended or terminated due to the following reasons (but not limited to):

Minecraft: excessively high CPU usage, Excessively large files such as backups, Attempting to gain unauthorized access, circumvention of ram restriction, using a non-minecraft jar file, using your service to host non-minecraft based services such as websites, the usage of plugins such as botnets, backup plugins.

Support

We aim to provide a response within 8 hours for all tickets, though sometimes it can take longer depending on the complexity of the request. Bumping the tickets will further delay a response as we answer tickets based on their last reply. Spamming our ticket system may result in your ban from our support system and thus you will not be able to get support.

We reserve the right to not provide support due to but not limited to abusive comments such as swearing, if this is a continued problem your services may be terminated without refund. We provide a livechat service that is for pre-sales only, If you have any technical queries or billing issues please create a ticket.

All our services are unmanaged unless elsewhere specified, due to this we are unable to provided extended support for configuration issues.

Backups

We provide offsite backups for all plans. We do not restore single configuration files or folders, only whole server backups. These backups are taken every 24 hours and are held on another server which you can download or restore from your game panel. We retain backups for 30 days.

Should you need a backup restored onto your server, you can do so via the backups section in your game panel. If backups are not available, Obsidian Servers may not be held responsible for any loss of files.

We take offsite backups for all MySQL databases hosted with Obsidian Servers. To access or restore these backups, you will need to open a support ticket.

In addition to automatic backups, you can create manual backups, these are limited to 5 manual backup instances per server, this includes game files and separately, MySQL database backups.

Other

Giveaways run for any Obsidian Servers service or by Obsidian Servers are subject to the final decision of Obsidian Servers management. Prizes may be withdrawn at any time for any reason. This includes but is not limited to monetary prizes, services or account credit.

Legal Notice

  • Obsidian Servers is not in any way Affiliated with Mojang. AB. Nor should we be considered a business endorsed by Mojang. AB.
  • Do not contact Mojang AB. In the event for failed payments and issues.
  • Support and or requests should be made to Obsidian Servers.
  • Obsidian Servers is not affiliated with: Minecraft ®/TM & © 2009-2025 Mojang AB.

Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Czech Republic.