Billing
11 articles
Articles relating to cancelling, changing, ordering and anything else billing
Upgrading or Downgrading Your Minecraft Server Plan
Upgrading or Downgrading Your Minecraft Server Plan Overview This guide explains how to upgrade or downgrade your Minecraft server plan with Obsidian Servers. Whether you need more resources for a gro...
Update Billing Details
Update Billing Details This guide explains how to update your billing information in your Obsidian Servers account. Steps 1. Log in to the Billing System 2. Update your information as needed: - First...
Understanding Payment Cycles and Billing Methods
Understanding Payment Cycles and Payment Methods Payment Cycles Obsidian Servers currently offers monthly payment cycles for all our services. This means: - Your services are billed on a monthly basis...
Understand Our Service Level Agreement (SLA)
Understanding Our Service Level Agreement (SLA) What We Promise At Obsidian Servers, we guarantee 99.95% uptime for all shared hosting services. This means your server should be accessible and running...
What Happens If I Don't Pay My Invoice On Time?
What Happens If I Don't Pay My Invoice On Time? This article explains what happens if an invoice is not paid on time. Automatic Payments When an invoice is generated, we will automatically attempt to...
Accessing and Managing Your Invoices
Accessing and Managing Your Invoices Overview This guide explains how to view, download, and pay invoices for your Obsidian Servers Minecraft hosting services through our billing system. Accessing You...
How to Order A Service
How To Order a Service There are two ways to order a Minecraft server from Obsidian Servers. Order via Main Website 1. Visit obsidianservers.com 2. Click the Get a Minecraft Server button in the top r...
How to Add Credit to Your Account
How to Add Credit to Your Obsidian Servers Account Adding funds to your Obsidian Servers account is a simple process that allows you to maintain a credit balance for future services or payments. This...
How To Cancel Your Service
How To Cancel Your Service This guide will walk you through the process of cancelling your Obsidian Servers service and explain what happens after your cancellation request. Submitting a Cancellation...
Close Your Account
Close Your Account If you wish to close your Obsidian Servers account, you will need to submit a support ticket requesting account closure. Before You Request Closure Please ensure the following befor...
Adding Users to Your Obsidian Servers Billing Account
Adding Users to Your Obsidian Servers Billing Account Overview This guide explains how to add additional users to your Obsidian Servers billing account. Adding users allows you to grant others access...